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Robota
Our Machine Range
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Q1: How to solve the installation problem?
Our machines arrive fully assembled – just plug in power and air! 🛠️
For full production lines, we’ll send 1-2 engineers to set things up onsite (takes 2-5 days).
You’ll cover: Their flights, hotels, visa fees, insurance, and a $100/day “coffee allowance” ☕😉.
Q2: How to resolve post-installation equipment issues?
Since WhatsApp and similar foreign social platforms require a VPN for use in China, we recommend customers download WeChat(Android, iPhone) after finalizing cooperation. Robota creates a dedicated group for each client (including sales and factory technicians). For after-sales issues, clearly describe the problem and share photos/videos in the group. Our technicians will immediately guide you toward a solution.
Q3: How long is the machine warranty?
The doming machine carries a 1.5-year warranty from the delivery date. During this period, we cover replacement part costs, while customers handle international shipping fees.
Q4: How long is the lead time?
Standard machines require 14-20 days; customized machines take 20-35 days.
Q5: What about the payment terms?
We accept T/T (telegraphic transfer) in advance or L/C (letter of credit) at sight—both are negotiable.
Q6: What are Robota's advantages?
Beyond user-friendly resin solutions and durable equipment, we provide comprehensive tutorial videos for every machine model. If operational issues arise, we resolve them via video calls or remote PC support, delivering worry-free after-sales service.
Q7: How to operate without technical knowledge?
Even first-time users succeed:
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Manual includes simple maintenance (e.g., daily tube/filter cleaning, sensor wiping)
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Touchscreen displays error codes – photograph these + PLC signals for instant guided repairs
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Modular design minimizes downtime
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Q8: What adhesive do you recommend?
Three resin types are common: Epoxy, PU, and UV. Each has distinct traits and pricing. We offer a dedicated article to help you choose the best fit.
Q9: What if a component breaks?
This highlights a Robota advantage: we include backup core parts. Replace damaged components easily, and we supply free replacements during the warranty period.
Q10: How to become an agent?
Many clients inquire about representation early. Our criteria:
a) Commit to foundational cooperation
b) Maintain an installation/maintenance team
c) Meet minimum annual sales targets
