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• Q1: How to solve the installation problem?

  Our machines arrive fully assembled – just plug in power and air! 🛠️

  For full production lines, we’ll send 1-2 engineers to set things up onsite (takes 2-5 days). 

  You’ll cover: Their flights, hotels, visa fees, insurance, and a $100/day “coffee allowance” ☕😉.

• Q2: How to resolve post-installation equipment issues?

  Since WhatsApp and similar foreign social platforms require a VPN for use in China, we recommend customers download WeChat(Android, iPhone) after finalizing cooperation. Robota creates a dedicated group for each client (including sales and factory technicians). For after-sales issues, clearly describe the problem and share photos/videos in the group. Our technicians will immediately guide you toward a solution.

• Q3: How long is the machine warranty?

  The doming machine carries a 1.5-year warranty from the delivery date. During this period, we cover replacement part costs, while customers handle international shipping fees.

• Q4: How long is the lead time?

  Standard machines require 14-20 days; customized machines take 20-35 days.

• Q5: What about the payment terms?

  We accept T/T (telegraphic transfer) in advance or L/C (letter of credit) at sight—both are negotiable.

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